Frequently Asked Questions (Program)
Can’t find the answer to your question in our program FAQ below? Get in contact.
We also have a pre-sales FAQ.
Add-on’s & Pricing
Accounts System & ERP Integration
We offer a wide range of integration options with systems such as Sage, SAP, Netsuite, Dynamics 365, etc.
The integration can be via custom code, APIs, webhooks or via a data file that is processed by your system.
We also offer PDF & Excel to EDI conversions to allow you to process documents from customers and suppliers that do not use EDI.
Please contact us with details us your requirement.
I Have A Program Functionality Request
Are you looking to request a specific feature for our program, get in touch to discuss your requirements and we'll be able to let you know your options/send you a bespoke quote.
Plugin & Software Add-on Costs
| USD Cost | EUR Cost | GBP Cost | |
| Concurrent License (Desktop License) |
930.00 Per Annum |
840.00 Per Annum |
730.00 Per Annum |
| Connector Program Support (Adept/Sage 50 - Configuration & First Year) |
155.00 One-off |
||
| Connector Program Support (Adept/Sage 50 - Annual Subscription) |
55.00 Per Annum |
||
| Checkbox Plugin | 460.00 Per Annum |
415.00 Per Annum |
365.00 Per Annum |
| Consolidated Splitter Plugin | 460.00 Per Annum |
415.00 Per Annum |
365.00 Per Annum |
| Development Machine Copy | Annual Subscription Minus 65% Per Annum |
Annual Subscription Minus 65% Per Annum |
Annual Subscription Minus 65% Per Annum |
| Email Processing & Alerts Plugin (Configuration & First Year) |
1,030.00 One-off |
830.00 One-off |
730.00 One-off |
| Email Processing & Alerts Plugin (Annual Subscription) |
815.00 Per Annum |
730.00 Per Annum |
645.00 Per Annum |
| OCR Plugin | 460.00 Per Annum |
415.00 Per Annum |
365.00 Per Annum |
Require Out-of-scope Functionality? Request A Quote
Document Class & Template Costs (Creation & Modification)
Please Note: The following before viewing the costs in the below table:
- Changes regarding Data Exporter, Transformations (external & internal lookup files), Folder Structure are not included within the prices below and will be quoted to you separately.
- The "Existing Document Class Modification" cost covers up to 5 modifications that must be requested within a 7 day period.
- For any template changes requested after 1 month of you receiving your first settings for testing a template, you will be required to pay the "Existing Template Modification" cost. This cost is only applicable if the source document's layout has remained the same (if the format has changed it would class as a 'Template Creation').
- The Template Creation or Modification prices below are in regards to most PDF formats, for more complex formats (PDF's or other file types such as CSV) we will quote you a price if different from below.
- We also provide a 20% Volume Discount when purchasing 5+ New Template Creation's. The volume discount is only applied when you purchase 5+ new Templates in one request/order.
| USD Cost | EUR Cost | GBP Cost | |
| New Document Class Creation | 98.00 Per Document Class |
92.00 Per Document Class |
78.00 Per Document Class |
| Existing Document Class Modification | 49.00 Per Document Class |
46.00 Per Document Class |
39.00 Per Document Class |
| New Template Creation | 30.00 Per Template |
28.00 Per Template |
22.00 Per Template |
| Existing Template Modification | 15.00 Per Template |
14.00 Per Template |
11.00 Per Template |
Document Class & Template Costs (Additional License Packs)
Please Note: The prices below do not include Document Class/Template Creation or Modification costs, which you will need to purchase separately.
Require more Document Classes/Templates? You can purchase additional packs below.
| USD Cost | EUR Cost | GBP Cost | |
| Document Class License Pack (1) | 98.00 Per Annum |
92.00 Per Annum |
78.00 Per Annum |
| Template License Pack (10) | 150.00 Per Annum |
145.00 Per Annum |
125.00 Per Annum |
| Template License Pack (50) | 435.00 Per Annum |
395.00 Per Annum |
340.00 Per Annum |
| Template License Pack (100) | 825.00 Per Annum |
755.00 Per Annum |
645.00 Per Annum |
What's The Difference Between Template Creation & Template Packs?
- Template Creation = This is the process of creating a new template or making changes to an existing template.
- Template Packs = This is the maximum amount of templates you'll be allowed on your system.
Using PDFDataNet
All License User Slots Are Taken
You can find instructions on our OiC License Supervisor page - under “OiC License Supervisor Instructions" > “4. Disconnect A User's Slot”. If you are still having trouble get in touch via our portal.
Cannot Connect To License Server
This is because your system is blocking our License Server via Firewall rules, set on your machine. We recommend getting in touch with your IT support, to provide them with the following information - so that they can resolve this for you.
Here are the IP and Port details of our License Server (for you to allow connection access via Firewall rules):
IP Address: 51.104.43.133
Port: TCP 8000
How Do I Create A Program Backup?
You can find instructions on our Installation and Upgrades page - under “4. Create Backups" > “Create Program Backup”.
How Do I Create A Settings Backup?
You can find instructions on our Installation and Upgrades page - under “4. Create Backups" > “Create Settings Backup”.
How Do I Import Settings/New Templates?
You can find instructions on our Installation and Upgrades page - under “3. Import Templates".
My License Has Expired But I've Paid My Renewal Invoice
Please get in touch via the portal so that we can look into why this is/resolve this for you.
Template Extracting Incorrect/Missing Data
This could be due to a variety of reasons. Please send us any issue PDF's, screenshots and a description of the issue you're facing (what it's extractin currently and what it should be extracting) via the portal.
Why Does It Say “Template Not Found”?
This can be due to the following reasons:
- A template hasn't been created for your source file/or the layout has changed slightly.
- The wording/phrase on the source file, that we're using for ADR (Automatic Document Recognition), could have changed/position of the text could have changed on the source file. Therefore we'll need to update the ADR.
- Your PDF is scanned (please test by opening the PDF in Adobe Acrobat and holding CTRL + A keys, this will highlight text if it's not scanned and highlight an image/nothing if scanned or an issue PDF).
Therefore please send the issue source files via the portal for us to take a look.
Sage 50
How Do I Export Sage 50 Lookup Files?
You can find instructions on our Sage 50/PDFDataNet Documentation page - for the following “2. Export Customer Delivery Addresses (For Processing Customer Orders)”, “3. Export Product List (For Processing Customer Orders)”, “4. Export Supplier Address List (For Processing Supplier Invoices)”.
How Do I Update Sage 50 Lookup Files?
You can find instructions on our Sage 50/PDFDataNet Documentation page - for the following “7. Update Product/Address Lookup Files”.

